Return (RMA)Policy/Warranty:

 

All items are guaranteed to be exactly as described. Compatibility of any product is the purchaser responsibility. Customer must inspect all goods upon receipt. If it is not what we explained in Our Listing or you are not satisfied please contact us immediately within 3 (three) days from receiving date to request a Return Material Authorization (RMA) request and we will arrange for you to send the item back for refund less S&H No returns after 7 (seven) days of initial receipt by buyer will be honored.

U.S. Security Solutions support staff are available to assist its customer in determining whether the product is defective, prior to its return. Based on the circumstances, we may be able to provide a recommended phone fix.

 

Return/Replacement or Exchange Products

Regardless of the condition, products must be packaged appropriately so as not to incur physical damage during return shipping. When we get your item back in its original purchased condition (with all manuals, cables, accessories, etc.), undamaged, and in re-saleable condition and verify your claim we will refund your money or exchange the product. If a replacement for a returned item is not available, a refund will be issued or the product will be substituted with one of same-or-better specifications. We will not ship replacement merchandise until receipt of damaged or defective item. Only insured items are covered against damage / loss during shipping.

Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement.The value of missing or damaged items will be deducted from the credit amount of a return.Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express.

 

Non-Damaged/Defective, Opened Merchandise

If No Fault Found in a returned item, a 25% restocking fee will applied based on the item purchase price. S&H charge is non refundable.

Please, Do Not assumes anything is included in this listing unless it is specifically stated in the listing. Sometimes, a human error does happen and we ship a wrong item. In such event, If the item is of similar / or higher value than item purchased, the buyer may choose to accept the item. If the wrong item is less in value than item purchased, buyer may choose to: Accept the item and the difference in value will be refund, or Send the wrong item back to the seller (at Buyer cost) and wait for Seller to send the right item (at Seller cost), or Return the entire package to the Seller (at Buyer cost) and Seller will issue a refund according to the payment initially received.

Buyer should contact the Seller within7 days from date of wrong item received

Shipment Refusals
All refused shipments are subject to a 25% restocking fee or more. Please note once an order has been processed it can not be modified or cancelled. If the shipment is refused a restocking fee will apply.

Warranty Service

Defective items will be repaired or replaced for the duration of  the first  years on all DVR & all cameras starting from the day of purchase unless otherwise stated (Please review our RMA Policy for more information).

All Hard Drives caries 3 (three) to 5 (Five) years manufacture warranty.

DOA (Dead On Arrival) product will be immediately repaired or replaced by U.S. Security Solutions during the first 7 days from our invoice date. If U.S. Security Solutions can not repair or replace the item promptly, you will have the option to take a similar product at equal value or a credit. Original, unmarked packaging is required

Shipping charges are not refundable.

All returns are subject to our RMA Policy

Off warranty service will be provided at $75 per hour for labor, plus parts and shipping cost.

 

RMA Request Policy

All return products must have an RMA number or the return will be refused at our warehouse.

Please call Customer Care at 508-967-0741 Monday through Friday, 9am - 5pm, ET, via email at Support@USSecuritySolution.net or use our Online Return Merchandise Authorization Request Form to obtain a Return Merchandise Authorization (RMA) before shipping the product back to U.S. Security Solutions Warehouse.

Our address is:

U.S. Security Solutions

490 A Foundry Street,

South Easton, MA 02375

This will expedite and help ensure the proper action or credit upon processing. A tracking number is required for all RMA

An RMA Authorization number MUST be obtained PRIOR to returning any product. Customer and product information is required to process an RMA. Please phone or fax for your RMA request to obtain an RMA number which will valid for 7 days. The RMA number does not guarantee that you will receive warranty service, replacements or that credit will be approved. Returns not compliant to the appropriate procedures will be returned to you, freight collect. We will not accept a product that is returned not in original packaging, marked, or physically damaged. 
Enclose your RMA number(s) with your shipment.

NOTE: Shipments to U.S. Security Solutions. MUST BE PREPAID TO DOOR WITH THE RMA NUMBER ON THE LABEL. Product that has been deliberately marked by the customer(s) for ID purposes will not be accepted for replacement. We recommend a small, easy-to-remove sticker be utilized for ID purposes, to show invoice number, invoice date, etc. 

Inquiries
When making inquiries always refer to your RMA number. Please allow us at least 3 days, following receipt, to process the returns